Valuable Insights From The Gartner Peer Reviews Of Conversational AI Platforms

The Gartner Enterprise Conversational AI Platform Reviews & Ratings provide valuable implementation insights in terms of geography, company size & industries.

Overal Ratings

The graph below shows the overall ratings of each CAI framework. On the Y-axis is the number of ratings, from 0 to 80. And on the X axis the companies with their respective average score out of 5.

Deployment Company Size

The company size of the deployment sites are also shown. Most deployments are in the 18 to 50 million USD revenue size. With Ubitec Bot Framework doing most of its work for Government Organisations and the like.

Deployment Region

North America and EMEA have a towering presence in terms of implementations. The platforms dominating in the APAC region are interesting, especially IBM Watson Assistant featuring greatly in that region.

Deployment Industries

Unfortunately the trending industry is undefined with other, but it is clear from the rest of the data that the financial sector is the mainstay of chatbot implementations.

  1. Retail
  2. Healthcare, and
  3. Media.



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Cobus Greyling

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI.