An Overview Of The Voicebot Conversational AI Landscape

And how and why the ecosystem is fragmenting.

  • An automatic speech recognition (ASR/Speech-To-Text) provider.
  • A speech synthesis provider (Text-To-Speech/TTS).
  • In some cases an Audio/SIP gateway is baked into the solution.
  • The Conversation Design and Response Design (Message Abstraction) elements are adapted so portions of the flow and messaging can be designed for voice specific implementations.



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Cobus Greyling

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI.