Voice Data & Contact Centre AI Use-Cases

Audio is in abundance within enterprises and with existing ASR and PII Redaction technology, voice data is ready for use in multiple Contact Centre AI use-cases.

  • New Intents with accurate training data
  • Update training data of intents
  • Merge or split intents
  • Create and update nested/hierarchal intents



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Cobus Greyling

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI. www.humanfirst.ai