The Foundational Conversational AI Technologies: Version 4

Here is version 4 of “The Foundation Conversational AI Technologies” landscape…from versions 3, to version 4a few developments have taken place..

I’m currently the Chief Evangelist @ HumanFirst. I explore & write about all things at the intersection of AI & language; ranging from LLMs, Chatbots, Voicebots, Development Frameworks, Data-Centric latent spaces & more.

LLMs are growing in importance for chatbot and voicebot development as a development aid for NLU and conversation flow development.

Voice enablement remains to be a focus point. Traditional chatbot providers are aiming to solve for, and automate customer calls to contact centre agents.

There is still a case for LLM implementations to leverage and augment existing NLU investments with a hybrid approach.

Source

There has been a number of additions to the Generative AI/LLM based flow-builders which acts as a conversational interface. This development is certainly a threat to existing and established chatbot providers.

It seems like chatbot providers are focussing on voice enablement, CCAI use-cases and LLM-assisted development of NLU and flows.

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I’m currently the Chief Evangelist @ HumanFirst. I explore & write about all things at the intersection of AI & language; ranging from LLMs, Chatbots, Voicebots, Development Frameworks, Data-Centric latent spaces & more.

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