Photo by Sergey Tarasov on Unsplash

Why Your Chatbot Conversation Must Allow For Digression

Don’t Force Users Into Constrained Dialog Paths

Introduction

Digression is a common and natural part of most conversations. The speaker, introduces a topic, subsequently the speaker can introduce a story that seems to be unrelated. And then return to the original topic.

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NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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Cobus Greyling

Cobus Greyling

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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