Why Your Chatbot Conversation Must Allow For Digression

Don’t Force Users Into Constrained Dialog Paths

Introduction

Digression is a common and natural part of most conversations. The speaker, introduces a topic, subsequently the speaker can introduce a story that seems to be unrelated. And then return to the original topic.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Cobus Greyling

Cobus Greyling

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI. www.humanfirst.ai