Turning Unstructured Data Into A Conversation

Having A Conversation with Your Customer Can Be Hard

Down To Basics

Chatbot which is Contextually Aware

1. Context

2. Continuity

3. Capture

4. Directed Dialog

5. Modalities

WhatsApp

Contextual Entity Extraction

Service Design Fulfillment

Support Systems

Form Filling via Conversation
Rasa Tensorflow Pipeline; Language Independent

Success Criteria — Definition

Functional Fulfillment

Nudge Theory (Sans Dark Patterns)

The Nature of Conversation

Chatbot Persona: Anthropomorphized Chatbot

Modalities of Conversation

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me