Photo by Joshua Woroniecki on Unsplash

Measure Chatbot Customer Effort Using Disambiguation & Auto Learning

Gauge Expended Customer Effort For Problem Solving


  • What is Customer Effort, and how can it be measured in chatbot conversations?
  • And, how can Disambiguation improve Customer Effort?
  • Can Automatic Learning be employed…



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Cobus Greyling

Chief Evangelist @ HumanFirst. I explore and write about all things at the intersection of AI and language; NLP/NLU/LLM, Chat/Voicebots, CCAI.