Managing Users’ Initial Screening Of Your Chatbot

New Users Will Invariably Perform A Capability Check On A Chatbot

Introduction

When a new interface is introduced, loose patterns of behavior quickly solidifies into models of convention.

Models which designers need to adhere to.

Capability Check

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Basic Navigation Actions
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Structured Versus Unstructured

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An Example Of Delaying The Introduction Of Conversational Structure

What is an Entity?

Composite Entities As An Example

Tutorial: Example of Composite Entities with Related Data

Conclusion

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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