How To Use Google’s Dialogflow CX For Your Voicebot & Chatbot

An Enhanced Environment for Telephony, Collaboration, Design Canvases And More

Introduction

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Cost

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Dialogflow CX Pricing
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Dialogflow ES pricing

Collaboration

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Dialogflow CX User Interface

Agent

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Multiple Agents in one project

Flows

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Various Flows Within a Single Agent.

Pages

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This is the simplest chatbot with three pages.
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Enterprise Orientated: Google Cloud Integration & Cognitive Services

Medium Integration: Dialogflow ES

One-Click Telephony

Telephony

Text Based

Open Source

Medium Integration: Dialogflow CX

One-click Telephony

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Large & Corporate Customers will make use of a abstraction/mediation layer. This negates the need for the standard one-click deployment options. The environment the bot will run is deemed more complex.
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Dialog Design Approaches

Dialog Configuration

Design Canvas

Native Code

ML Stories

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Dialogflow CX: Intents

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Defining Intents Within Dialogflow CX

Dialogflow CX: Entities

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Entity Configuration on Dialogflow Essentials (ES)
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Entity configuration in CX.

Conclusion

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Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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