How To Resolve Intent Conflicts Within Your Chatbot

You Can Perform Intent Conflict Resolution Automatically

Introduction

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The basic chatobt structure is on the left, with a list on twelve intents.

Tracking Conflicts

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IBM Watson Assistant: List of Intents and the Conflict Count is visible in the Conflicts Column
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Within the Intent the Phrases Creating a Conflict is Marked

Different Types of Intent Conflicts

Built-In Conflict Resolution

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Watson’s Conflict Resolution Interface
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Confirmation of Saved Changes

Conclusion

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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