How To Choose The Right Chatbot Software For Your Business

And Which Solutions Meet Your Requirements Of Functionality & Scale

Introduction

Cross-Industry Trends

These trends include:

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Chatbot Growth In Capability

Vertical — Technology

Horizontal — User Experience

The Digital Employee

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The Growth Of A Digital Employee Within An Organization

Chatbot Offerings Rating Matrix

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Key to Ratings
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Chatbot Rating Matrix

Graphic Call Flow / Dialog Development Tools

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Rating of GUI Form Call Flow Development & Editing

NLU

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Natural Language Understanding Capability

Scalability

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Scalability & Enterprise Readiness

Overall Ratings

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Scoring Matrix Based On 5 Elements

Conclusion

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Strengths & Weaknesses Of The Winners

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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