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Photo by Thúy Lâm on Unsplash

General Guidelines For Chatbot Scripts

Defining The Way Your Chatbot Speaks To Users

Introduction

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Conversational Components In WhatApp is Sparse Compared to Messenger

Conversational Components

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https://www.dictionary.com/browse/disambiguate
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IBM Watson Assistant Example of Disambiguation Between Dialog Nodes

Jargon

General Guidelines for Scripts

Don’t make your dialogues too long.

You should not ask too many questions.

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Creating Multiple Script Options per Node, and setting it to Random or Sequential is an Option which is Available.

Don’t ask too many questions.

Conclusion

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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