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Considerations When Measuring Chatbot Success

And What Principles You Should Implement…


Industry Type Matters

Call Deflection

Microsoft Power Virtual Agents have Analytics Built In

Quality Conversations

Digression in a Chatbot Conversation

Channel Retention

Batch Test Datasets — Use Batch Testing to find utterance prediction issues in your app and fix them.

Pillars of Trust






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A tool to create & edit training examples for Rasa NLU


Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces.

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