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Photo by Mark on Unsplash

Considerations When Measuring Chatbot Success

And What Principles You Should Implement…

Introduction

Industry Type Matters

Call Deflection

Microsoft Power Virtual Agents have Analytics Built In

Quality Conversations

Digression in a Chatbot Conversation

Channel Retention

Batch Test Datasets — Use Batch Testing to find utterance prediction issues in your app and fix them.

Pillars of Trust

Competence

Integrity

Reliability

Environments

Anthropomorphize

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https://www.dictionary.com/browse/anthropomorphization
A tool to create & edit training examples for Rasa NLU

Conclusion

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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