Chatbots Are Domain Specific & Need To Detect Irrelevance

How To Handle User Conversations Which Are Out-Of-Domain

Introduction

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https://www.wordnik.com/words/domain

Negate False Intent Assignment

OOD & ID

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An example of the IBM Watson Assistant testing and training interface. User utterances can be assigned to an existing intent, or marked as irrelevant.

Defining Irrelevance With Watson Assistant

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Switch Enhanced Irrelevance Detection On For A Skill.
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While testing your dialog, you can mark an intent as irrelevant directly from the Try It Out pane.
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The same user utterance with enhanced irrelevance detection switched on and off.

How Does it Work?

Conclusion

Demo of handling OOD User Input Using IBM Watson Assistant

Read More Here…

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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