AI: Categorize Customer Conversations

Custom Categories for Customer Conversations

Dark Data…

Mining Dark Data (aka Unstructured Data) making use of IBM Watson Cognitive Services

Enter Categorization of Conversations…

Image for post
Image for post
Example 1a: Simple Data Structure for a Custom Category
Image for post
Image for post
Example 1b: Simple Data Structure for a Custom Category
Image for post
Image for post
Example 2: Custom Categories for Sport Goods
Image for post
Image for post
Example 3: Custom Category for Sporing Goods
Image for post
Image for post
Photo by Dil on Unsplash

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store