A First Look At Microsoft Power Virtual Agent

And How Does It Fit Into An Existing Chatbot Ecosystem

Introduction

The Problem of Code

Power virtual Agents ~ Dialog Creation and Call Flow Setup

The Achilles Heel Of Chatbot Ecosystems

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Test Pane On The Left ~ Authoring Canvas On The Right

Extend To Bot Framework Skills

Microsoft Power Virtual Agent — This is How Topics Work

Power Virtual Assistant

Virtual Power Agent — Trigger Phrases

What Are Topics

Entities

Language Understanding (LUIS)

Creating A Bot in Power Virtual Agent

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Start by Giving your Chatbot a Name
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The first bot can take up to 15 minutes to create
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The documentation is good and the environment very intuitive

Live Agent Handover

Analytics

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Default Analytics View

Conclusion

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Photo by ActionVance on Unsplash

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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