Gartner predicts that 80% of customer service organisations will migrate to messaging by 2025, while abandoning native mobile apps. Added to this, proactive customer engagement interactions will outnumber reactive customer engagement interactions. —

On 5 August 2022 Meta AI announced Blender Bot 3, the first 175B-parameter bot, publicly available. Approximately 58 times the size of Blender Bot 2. But how does it address the most common model mistakes in contradiction, repetition and hallucinating knowledge? —

Knowledge Intensive Natural Language processing (KI-NLP) is well suited for answering questions instead of searching the web or leveraging black-box LLM’s. KI-NLP access a digital archive for relevant information, and the more comprehensive the archive, the more effective the result. —

As Conversational AI develops and our digital assistants become more complex, the manual development and rigid process of dialog state flows requires a rethink. Three elements need to be introduced, contextual flexibility, automated development and NLG responses. Read more here… —

On May 2022 Microsoft announced GODEL. GODEL is designed for general-domain conversation and is fully open-sourced. —

There has been renewed focus on expediting chatbot development. Attempts to fast-track conversational AI development has included bootstrapping using LLM’s, QnA, Search, Knowledge Bases, etc. This article looks at how conversational Response Generation can be used to the same end. —

In his book “Who Says Elephants Can’t Dance”, Former IBM CEO and chairman Lou Gerstner said: “Changing business processes in a company is like setting your hair on fire and then using a hammer to put it out.” —

Here you will find an overview of the Large Language Model (LLM) called BLOOM. What practical implementations exist for BLOOM and the various ways you can access it and what it will cost you. —

This release features new techniques powered by NVIDIA Research breakthroughs that deliver more than 30% faster training times for GPT-3 models. NeMo Megatron is an end-to-end framework from data curation, to training, to inference, to evaluation. —