Will 80% Of Customer Service Organisations Migrate To Messaging?
Gartner predicts that 80% of customer service organisations will migrate to messaging by 2025, while abandoning native mobile apps. Added to this, proactive customer engagement interactions will outnumber reactive customer engagement interactions. —
Meta AI’s Blender Bot 3.0 Is An Open Source Chatbot With Long-Term Memory & Internet Search
On 5 August 2022 Meta AI announced Blender Bot 3, the first 175B-parameter bot, publicly available. Approximately 58 times the size of Blender Bot 2. But how does it address the most common model mistakes in contradiction, repetition and hallucinating knowledge? —
What Is KI-NLP And How Can It Be Used For Conversational AI?
Knowledge Intensive Natural Language processing (KI-NLP) is well suited for answering questions instead of searching the web or leveraging black-box LLM’s. KI-NLP access a digital archive for relevant information, and the more comprehensive the archive, the more effective the result. —
Different Approaches To Automation Of Dialog Flow Development
As Conversational AI develops and our digital assistants become more complex, the manual development and rigid process of dialog state flows requires a rethink. Three elements need to be introduced, contextual flexibility, automated development and NLG responses. Read more here… —
Using DialoGPT For Conversational Response Generation
There has been renewed focus on expediting chatbot development. Attempts to fast-track conversational AI development has included bootstrapping using LLM’s, QnA, Search, Knowledge Bases, etc. This article looks at how conversational Response Generation can be used to the same end. —
NVIDIA NeMo Megatron & Large Language Models
This release features new techniques powered by NVIDIA Research breakthroughs that deliver more than 30% faster training times for GPT-3 models. NeMo Megatron is an end-to-end framework from data curation, to training, to inference, to evaluation. —