∗ This is part one of a two part series, please also take a look part two, the Cobus Quadrant of NLU Design.

Audio is in abundance within enterprises and with existing ASR and PII Redaction technology, voice data is ready for use in multiple Contact Centre AI use-cases. —

ASR transcription can be Extractive or Generative. With the Generative aspect of ASR poised for immense growth. —

According to Deloitte it’s no longer about AI adoption or automation per se, but rather realising value. However, there are two impediments raised by respondents…training data & organisational orchestration. —

Why the chatbot ecosystem needs fragmentation like we saw with Apps —

Here I discuss what is currently not working in CAI, drivers of market fragmentation, NLU Design, Voicebots and more. —

The long tail of intent distribution can be successfully addressed by leveraging the first two steps of NLU Design —

Lately I have been considering how NLU-Engines are becoming less of a differentiator. Ubitec is a good case in point… —

And how and why the ecosystem is fragmenting. —