5 Design Considerations For A Truly Conversational Chatbot

Allow Users To Have A Natural & Comfortable Chatbot Conversation.

Introduction

Avoid Fallback Proliferation

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Typical Example Of Fallback Proliferation
Typical Example of Fallback Proliferation And How To Remedy It

Reconsider Use Of A Default Closing Node

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A helpful functionality is to know where you can digress and if those digressions can return.

Test Likely Digression Paths

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The Current Node Is the Top Priority

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Slots Within A Node In An Attempt To Fulfill The Intent

Root Nodes And Nodes With Slots

Different Response Types can be used to further the conversation.
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My Top 5 Most Popular Bot Medium Stories:

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Conclusion

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Photo by Clark Young on Unsplash

Written by

NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. www.cobusgreyling.me

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